Refund & Cancellation Policy

No account or membership fees

Savoras does not charge a fee to create an account, view offers, or earn points, so there is generally nothing to refund at the account level. If you are ever asked to pay a fee to "activate" or "release" points on Savoras, please treat it as suspicious and contact support@savoras.in.

Cancelling a redemption request

You can cancel a redemption request from your account while it is still pending review, and the points will be returned to your balance. Once a redemption has been approved and the reward has been issued or dispatched (for example, a voucher has been generated or an item shipped), it can no longer be cancelled, in line with standard practice for issued vouchers and shipped goods.

Faulty or undelivered rewards

If a reward was not delivered, or a voucher does not work as described, contact support within 30 days of the issue date with your account details and the reward reference number. We will investigate and, where the fault is confirmed on our side or a partner's side, either arrange a replacement or return the points used to your account balance.

Reversal of incorrectly credited points

If points were credited in error — for example, due to a technical fault or activity that is later found not to meet an offer's terms — Savoras may reverse those points from your balance, including where this results in a negative balance that must be cleared before further redemptions. We will notify you where reasonably possible when this happens.

Points forfeited on closure

If you close your Savoras account, any unredeemed points are forfeited and cannot be recovered, consistent with our Terms & Conditions. Please redeem or use your points before requesting closure if you wish to keep their value.

How to raise a request

For any cancellation, reversal, or reward issue, contact support@savoras.in or +91 124 456 7890, Monday–Saturday, 10:00–19:00 IST, with your account email and the relevant reference number.